Frequently Asked Questions

About endlessound records

What is endlessound records?

endlessound records is an independent record store in historic downtown St. Helens, Oregon, with an online shop specializing in new vinyl records.

Our online store is an extension of our physical shop. When you order from us, your order is fulfilled directly by our team here in St. Helens—not by a third-party fulfillment company.

Are the records on your website new or used?

All vinyl records sold through our online store are new and factory-sealed unless otherwise noted.

Looking for used, vintage, rare, or collectible records? We maintain a separate collector-focused inventory through our Discogs shop. Our store has both.

Where is endlessound records located?

Our physical store is located at:

292 S. 1st Street
St. Helens, Oregon

We're in historic downtown St. Helens, approximately 30 miles northwest of Portland.

What are your store hours?

Our regular store hours are:

Thursday–Saturday: 12 PM–6 PM
Sunday: 12 PM–4 PM
Monday: 12 PM–6 PM
Tuesday–Wednesday: Closed

Hours may change for holidays, special events, or other circumstances, so we recommend checking our website before making a special trip.

Ordering Online

Is everything listed as "In Stock" actually in the store?

Generally, yes. When an item is marked In Stock, it means we have it physically available at the store and ready to fulfill. There are many records on our site that aren't in stock. They're clearly indicated as not in stock, in the store, and take 7-10 days to fulfill.

Because we're a brick-and-mortar record store and our inventory can change throughout the day, an occasional inventory discrepancy can happen. We do our best to keep our online inventory accurate.

Before capturing payment, we verify that we can fulfill your order.

When will my order ship?

In-stock orders generally ship in stock items within 1–2 business days after we verify that we can fulfill your order. 7-10 days on items that we don't have in the store.

Every order ships directly from endlessound records in St. Helens, Oregon.

Do you charge my card before verifying my order?

No.

We verify that we can fulfill your order before capturing payment.

If we discover that an item is unavailable or cannot be obtained as expected, we'll contact you before charging your payment method.

What happens if you can't fulfill something I ordered?

If there's a problem with an item in your order, we'll contact you as soon as we discover it.

We'll give you the option to wait while we try to obtain the item. If we're unable to fulfill it, you won't be charged for the unavailable item.

Do you use a third-party fulfillment company?

No.

Orders are fulfilled directly by the endlessound records team in our St. Helens store.

What if an item isn't physically in the store?

Some items on our website may be available to order even though they aren't currently in the store.

These items are still fulfilled directly by endlessound. Please allow approximately 7–10 business days for us to obtain and ship them, although they will often ship sooner.

As with our in-stock items, we verify that we can obtain the item before capturing payment.

Shipping & Pickup

How much does shipping cost?

Orders over $99 qualify for free shipping.

Orders under $99 ship for a $6.95 flat rate.

How do you ship records?

We generally ship via USPS Media Mail, although we may use another carrier when appropriate.

If you have a strong preference to avoid a particular carrier, leave us a note with your order and we'll do our best to accommodate your request.

Where do you ship from?

Every online order is shipped directly from endlessound records in St. Helens, Oregon.

You're not ordering from a warehouse across the country. You're ordering from an actual independent record store.

Do you offer local pickup?

Yes!

Customers can choose free in-store pickup at checkout.

We'll notify you when your order is ready, and you can pick it up at our store in downtown St. Helens.

If you're visiting from the Portland area, it's also a great excuse to browse the shop while you're here.

Vinyl & Music

Do you carry Record Store Day releases?

Yes!

endlessound records participates in Record Store Day and carries Record Store Day releases when available.

Because quantities vary by release, availability can change quickly. Check our Record Store Day collection for current inventory.

Do you carry limited or exclusive vinyl?

Yes. Depending on availability, our inventory includes limited editions, colored vinyl, indie-exclusive releases, Record Store Day titles, and other special pressings.

Do you sell rare or vintage records?

Our online endlessound store focuses primarily on new vinyl.

For used, vintage, rare, and collectible records, check out our Discogs shop, where we maintain a separate collector-focused inventory.

Do you sell CDs?

Yes. We carry CDs in addition to vinyl, although availability varies by release and genre. Our physical store generally has a broader selection of CDs than our online shop.

Orders, Returns & Damaged Records

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We'll do our best to accommodate cancellation requests before the order ships, but we can't guarantee that a cancellation will be possible once an order has entered the shipping process.

What if my record arrives damaged?

Please contact us as soon as possible if your order arrives damaged.

Include your order information and, if possible, photos of the record, packaging, and damage. This helps us figure out what happened and determine the best way to resolve the problem.

What if I receive the wrong record?

Let us know as soon as possible.

Do you accept returns?

Our return eligibility and requirements vary depending on the item and circumstances.

Please see our Refund & Return Policy for current information about eligible returns, timeframes, and other conditions.

If you're unsure whether something qualifies, just contact us. We're happy to help.

Visiting the Store

Is endlessound records a real physical record store?

Yes!

We're an independent brick-and-mortar record store in downtown St. Helens, Oregon, as well as an online record shop.

Our online inventory is connected to our physical store, and online orders are fulfilled directly by our team here in St. Helens.

Is endlessound the record store featured in Paradise Records?

Yes.

endlessound records served as the primary filming location for Paradise Records, starring Logic.

The film was shot at and around our actual store in St. Helens, Oregon.

So if you've seen Paradise Records and wondered whether the record store was real—you can come visit us.

Can I visit the store?

Absolutely!

We welcome visitors to our physical store in historic downtown St. Helens.

Come browse the records, pick up an online order, check out the shop, or see the location associated with Paradise Records.

If you're coming from the Portland metro area, we're approximately 30 miles northwest of Portland.

How can I contact endlessound records?

You can reach us through the contact information on our website or visit us at our St. Helens store during regular business hours.

We're happy to answer questions about records, orders, shipping, availability, or anything else related to endlessound.

Still have a question? Get in touch—we're real people running a real record store, and we're happy to help.